Security and Privacy

Security and Privacy

Trusting an outsider to handle your business is not an easy decision for any business owner. You are basically taking a leap of faith hoping the company you’re entrusting to handle your business will meet your expectations. If they screw up, you may face harsh consequences. We understand all these concerns too well and that’s why we ask you to trust no one but the best in the business. We have proven track records and we have been around for many years.

Businesses that had previous experience about handing over their logistics operations to a third-party company are now asking themselves “why didn’t we do this earlier!” Our dedication and commitment to our clients are unmatched. The service we provide is unbeatable. Our rates are extremely affordable. Really, it’s a no brainer not to delegate to us doing the grunt work for you.

Our client base keeps growing and almost all our customers stay with us on a long-term. This alone should indicate that we must be doing something right. We have the experience and resources to handle your logistics operations as well as or better than your own staff. We have mastered Order Fulfillment like no one else. Give us a shot – you won’t be disappointed!

DEDICATED MAILBOXES

Our staff is very well-trained, and they embody the Transdail core values of service and dedication to our clients. You can relax knowing that your orders are being handled by staff that put customer needs in the forefront of everything.

We visually inspect each delivery and report any concerning issues to you immediately. We will provide photographs for you to review upon receipt of delivery and immediately notify you of any updates. You will be kept in the loop throughout the entire process.

We process all assignments within 48 hours from the time our agents receive an item. After inspection and capturing photographs, they will process your order for forwarding right away based on your instructions. If you do not have established Advanced Protocol, we will wait until we hear from you. The customer response time in such case will significantly affect our processing time. We recommend setting up Advanced Protocols, so we can meet the 48-hour processing time goal.

All our employees go through extensive vetting process including a comprehensive background check. Client’s privacy and security of their assets is a priority here at Transdail. We do not share any personal or private data outside our organization and we take every precaution to protect your sensitive information from unauthorized access.

SCANNING

If scanning is required, we take every safety measure to protect both the documents and the information contained within. Our scanning and content photographing are performed in a designated area with authorized access for specialized staff only.

As soon as scanning and/or photographing is done, the items are returned to their original packaging and placed back in the processing area that is also under surveillance 24/7. The images are uploaded to the customer’s online portal, so they can be viewed and considered by them. All electronic communication we send and receive are protected by multiple layers of security to prevent unauthorized access and/or malicious activity.

RECEIVING AND INVENTORY

All warehouse staff receives ongoing training and coaching to handle incoming delivery, outgoing shipment and proper inventory management technic to ensure safekeeping of all products.

We train our staff on proper storing and handling technics, hazardous material protocols, equipment inspections, proactive methods to minimize assets loss, and confidentiality and privacy standards that meet or exceed both EU and US laws and standards. We believe that by identifying problems before they appear, we will be better equipped to act faster and minimize the impact on our customers and their businesses. Our proactive approach has saved our customers millions of dollars.

RECYCLING AND SHREDDING

Our commitment towards environment has prompted us to participate in several recycling programs. We strive to help eliminate and recycle the waste we do produce. Our processes are constantly evaluated for potential areas for improvement. Such improvements may include switching to paperless operations, removal of duplicate processes, and opportunities to use recycled materials when possible.

OUR TEAM MEMBERS

Our team members are the cornerstone of our business. They are the first line of defense and they are the ones who interact with our customers and their products on a daily basis. Our staff has their hand on the pulse of our customers and they are a great resource that we make good use of to find out what is going on and what our customers are saying about particular services. They can provide some valuable insights on what we are doing right and what can be improved.

We have excellent employee retention rate. Part of the reason our employees tend to stay with us is because our staff understands the value we place in them. We offer generous salaries, PTO, and medical benefits as well as 401k retirement plan. Our work schedules are flexible and are geared to a well-balanced work-life experience.

We take great pride in our team and our customers love our staff. Come find out for yourself and experience customer service like you’ve never had never before.

My company was in need of a company that could cover a wide range of logistics requirements, starting from mail forwarding and quality control and up to regular package shipping and receiving. After working with different companies that didn't manage to understand and meet my needs, I was reluctant in pursuing another collaboration. However, after hearing only good things about Transdail, I gave them a chance, and I'm extremely glad I did. I've never had a worry regarding demands in this department ever since.

Mary D. Nelson

Finding custom shipping options for my enterprise seemed to be a hassle until I managed to discover Transdail. Because my needs were extremely specific, I wanted a long-term collaboration with a company that could personalize their shipping solution to fit my situation perfectly and Transdail was able to deliver that. What impressed me most about this company was the forward-thinking nature of their services, as well as the advanced technology used in the shipping processes.

Lara P. Smith

When we had to get the goods delivered properly, we turned to Transdail. The logistics operator took care of all the behind-the-scene tasks, helping us in our time of need. Logistics was never our core competency. We're better on the sales and marketing side. It's a good thing that Transdail is there to ensure that the products arrive on time. I sincerely recommend them to anyone who is desperate to find a logistics solution.

Donald J. Connell

We have resources available, but we thought that Transdail will do a better job. Transdail has an excellent position in the supply chain, not to mention that they have experience in logistics and supply chain management. I would like to take advantage of this opportunity to thank Transdail for the excellent job they've done. You guys really contributed to our company's growth.

Pedro Alves Costa

We've had the pleasure to work with Transdail for several years now. We weren't willing to invest in our own logistics solutions, so we started working with the 3PL provider. Needless to say, it was the best decision that our company could have made. Transdail disposes of the necessary warehouse network and resources to oversee stock control. Using 3PL really makes the difference. We hope that our collaboration won't end here. Transdail has been an excellent partner.

Luan Rocha Martins

We chose Transdail because we wanted to work with an organization that had the same values as we did. We were happy to discover that the shipping business took great care in meeting our demands. Now, we're able to make costs savings that directly impact the customers. for this reason alone, we will continue to rely on Transdail. Supply chain logistics may be complicated but, somehow, they manage to pull it off.

Flora Bocharova

Thank you Transdail for going out of your way to fulfill our shipping needs. You've done a fantastic job handling the shipments. No delays, much less mistakes. Transdail is without any doubt one of the best logistics operators we've worked with. I would strongly recommend them to any business that is looking forward to achieving excellency. The folks over there at Transdail are great.

Otman Luimes

Since I have opened my business I have been cooperating with many shipping companies, but my products always arrived late or even broken and that would cause me problems with my clients which made me lose a lot of money. But after I started shipping my products with Transdail shipping service my clients have been always getting their orders in time without any damage. I strongly recommend using this company’s services.

Amadou Lebens

I was planning to open my company, but I was terrified about the process of buying a place for the office. Finding it and especially negotiating the price with the seller was my biggest concern because I do not have that much knowledge about this branch. But after a friend had recommended me Transdail things got a lot easier. A consultor assisted me with the entire process while giving me crucial advices that helped me finish the whole operation just in time for the big opening. I am really happy with the services Transdail offers because they surely value the word "professionalism".

Kardelen Zoontjens

Using Transdail for delivering my products since I'd started shopping online was the best decision I could ever make. Not only that the order came in time, but I was also sure that all my products are in perfect shape, with no damage or anything missing. The quality control service that Transdail has made sure that everything is all right and I would not get anything that was not according to what I have ordered. I will surely use this company from now on anytime I want to order something more.

Zoubeir Parlevliet

Best customers service! Unexpected things can always appear, but finding a solution really fast is what you have to do. The customer service at Transdail is amazing at listening to your situation and providing you with the best solutions. If I had to describe the team working there I would say it is very helpful, understanding and very polite. Anytime I encounter something that might need more information or guidance, I do not hesitate to get in touch with them.

Athanasius Bezrukov

Building a new house means buying a lot of new furniture that I ordered online because it was cheaper, but since there were so many products the shipping costs were way too big for me. So while I was looking for solutions, I'd found Transdail company and contact the, they helped me negotiating the freight pricing rates and this way I could afford paying for the shipment. Transdail is very focused in fulfilling the needs of their customers and I am really grateful that I have found them.

Nadya van Merrienboer

I was in need of immediate order fulfillment for my small business that just had started to expand. Upon research, I stumbled upon numerous logistics company, but all of them seemed to not been using the type of technology I was seeking, and their prices were far from my financial reach. Through an acquaintance I discovered Transdail. This company has covered all my demands in terms of order fulfillment and has helped me develop my company through their constant support. Their logistics services have never failed to meet my needs so they remain a reliable collaborator for me and my enterprise.

Ganesh Rutjes

My family and I live in different countries, and once a month, I enjoy sending them packages with different types of goods. Because the items I’m shipping are usually pretty valuable, I was extremely strict when searching for a carrier. After reading more reviews I decided to resort to Transdail's logistics services, and I think I made the best choice possible. This company has never lost nor damaged any of my packages, and they always manage to arrive on time to my dear ones. I truly recommend Transdail to anyone with shipping requirements.

Henderika Geven

I'm an art collector and recently I started pursuing my passion as a business. Buying and sending art pieces have helped me make a profit, but when I have to send a valuable package internationally, I have to make sure I work only with the most reliable carriers on the market. I tried Transdail's service a while back and I was impressed with their level of reliability, attention to detail, and rapidity. I haven't had a complaint once, and I trust Transdail to always provide me with unbeatable logistics solutions.

Cristina Kovalyova

You may have heard us mention our customer service and support staff few times by now. This goes to say how serious and proud we are of the service we provide to our customers and the dedication we portray through each interaction. These individuals are highly trained, and we select them for their inherent desire to please all our customers. Your satisfaction is our top priority. Every customer is treated with the same degree of attention regardless of their business volume. We treat our customers the same way we’d like ourselves to be treated – with respect, compassion and problem-solving attitude that’s second to none.

Business Hours:

Monday through Friday 9:00 AM to 5:00 PM (Pacific Standard Time)

Feel free to contact us for additional information on any of our services or plans.

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